AJvR
Albert Janse van Rensburg

1 reviews | Active since Oct 2011

23 Apr 2015, 09:23

New Credit Card Application Nightmare!!!

Last week Wednesday I app**** for a new credit card and Cheque account at FNB. Everything was fine, very eager to sign me up. Sent all the documentation for the credit card and Cheque account in one go. Courier brought my Cheque card and again took my documentation.<br> <br> I have now been to the Menlyn branch 4 times to get this sorted, and have spent over R300 worth of airtime phoning FNB. THEY ARE STILL ASKING ME FOR THE DOCUMENTATION THAT I WILL NOW PROVIDE FOR THE 4th TIME!!!<br> <br> The only way I know this is because I have been driving the process, nobody provided me with feedback or asked for this again, or phoned me, or even tried to follow up.<br> <br> Somebody please just assist me I am so sick and tired of waiting for Credit Card new applications to answer their phones!!!<br> <br> I even logged a ticket with support and nobody contacted me!<br> <br> Get your act together FNB, you guys have a lot of good ideas but you are sucking at the delivery of these awesome services you promise.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Apr 2015, 10:34
Official
Hello albertjvr,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 671926.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)