New Complaint on top of complaint REF***

On 30 April 2018, R6373.39 was deducted off my account - which is half my salary. This is apparently due to no payment received for my loan account. You want proof of my payment? See attached!

This morning at 10h07 I received a call from ********** 010 from a lady named Shashena who advised me I have 3 accounts in total, one of which has not been paid which I assured her it was and if I send a proof of payment I will get a refund quicker then 48 hours as they will place it as urgent.

I call FNB again later today at about 14h00 and spoke to an agent - her listening s****s were beyond dreadful and I eventually asked for a supervisor who were all unavailable as they were in a meeting. Whether they are in a meeting or not is not my problem. This call lasted 30minutes and I was on hold for about 20 of those minutes. I called again asking for a supervisor yet again which took 15 minutes, and I eventually spoke to Tshepang who told me I have 4 accounts and kept referring me and my debt Councillor to Debt review department who in turn has been referring me to personal loans. I got so angry especially when she said that FNB wont refund me after I have just gone through all the trouble of getting proof of payment like I was asked and she cared more about her feelings, how I was speaking to her and how unfair I was being then her actually bothering to help me. She stated the manger, Frans Majapelo just walked in so I could speak to him and after a few minutes, she came back on the line and said he just left. I was fuming as this call became an hour long and still no resolve. I stated that I should now go to the Ombudsman, and she states 'you threatening the wrong person'. What kind of customer service do you people have there?? Its disgusting! I have been with FNB for over 7 years and you treat customers this way when they start having a little bit of financial struggles. Now you have basically taken most of my salary this month which puts me in such financial constraint that I cant pay other accounts let alone my rent. I have called FNB the past two weeks with no help at all. I now expect some resolution on this matter and my refund that has been promised to me.