New client wants to leave

<p>Three weeks ago I went to FNB to open an Easy Account. I am 18 years old and have never had my own bank account. I recently started working and was advised to get an account to start building my credit rating. I was convinced by the consultant at FNB to open a Gold Cheque Account based on my projected monthly income. I do not have the need for multiple debit or stop orders, I do not have accounts to pay as yet and since I am working at my first job I do not need anything more than the FNB Easy Account. I went back to the bank the very next day to have them change my application for a Gold Cheque account to what I originally wanted - the Easy Account. The lady who helped me was very kind, helpful and friendly, however, the necessary changes were not affected. I was told to ignore any further communication regarding the Gold Cheque account and that I would be contacted within a week regarding my Easy Account. When I continued to receive information and requests w.r.t the Gold account but no word about the Easy Account, I went back to the bank to find out what was happening. I was told that the requested "switch" was never affected and that the matter would be rectified immediatelty. Upon logging in to my FNB profile this morning, I discovered that I do now have an Easy Account but that the eBucks account is also still open and that I have been charged undescribed R 73.50! And i haven't even used either of the accounts yet except to put money in to open an account! I also specifically asked for the savings pocket option which i do not see on my profile. I haven't even begun a relationship with this bank and I am already so over the mess that I want to just close everything and take my business elsewhere. Can someone please help me?!</p>