New client so disappointed

Good day

I am extremely upset and how FNB handles new clients with utmost unprofessional attitude

I have decided to do the debit order switching in 2018 it was a process which I accepted

Eventually FNB got hold of me to tell me certain accounts cannot do the switching I need to physically change the account number

So I decided to go into the branch sort out everything one time

Which I did

I spoke to Shereez Ali she than tells me that I am outstanding documents ID and proof of residence, I was unaware of this as no one had called me to say that they are missing documents however I had my copies of my documents on my file I brought with into the branch which made my life easier

She than took my docs I signed for everything and than gave me my card also advised that I add money in there which I did and I was told that I could use it

Now when I want to open up a tax free account I get told that I have a hold on my account and I need to go to the branch I advised that I have already went and gave my documentation to Shereez however she didn’t do her job properly now I am in a mess as my salary will come into this account and I cannot access it I have things to pay I was unaware that she didn’t complete her job and now im sitting in a mess

However the agent puts me through to business banking they put me through to personal banking apparently no one can assist I waiting for them for 25 minutes without being assisted

This is utter nonsense as I did everything from my side and this is what I have to deal with, another agent from the investment account division calls me he advises that the best way is to go to the branch, so I need to inconvenience myself on a month end because your staff couldn’t do their job properly this is terrible

I need this rectified ASAP as I cannot access my account and its not acceptable at all

Contact me on **********

ID ********** 213085

Shereez Ali

Trade route branch

08.01.2019

***6

250655

Thank you

Tarisha Singh