New client - bad/no service

<p>I signed up with FNB on 10 Feb 2017, on your website. A call centre agent phoned me the same day to get all my details. She advised me that I had to get my address certified at one of the FNB branches. When I went to a branch to do this, the branch manager was not aware of this having to be done, but she helped me anyway. My cheque card was delivered on 21 Feb 2017, and the delivery gentle did not take my certified address. I phone the call centre to activate my card, and the lady said I failed the security questions. However the address on the card when delivered did not have my current home address on, which I provided the call centre agent with on 10 Feb 2017. I then lodged a complaint on the FNB website (Ref: ********** ). A call centre agent called me on 21 Feb 2017 who was rude and kept interrupting me. He could not advise me why or where the address on the card came from. I requested to speak to a supervisor who was meant to call me on 21 Feb 2017, to which I am still waiting for the call. I sent an email to ********** 22 Feb 2017 advising that I was waiting for a supervisor to call me, and that my card has been aciviated without my request. The automatic response I received, advised me that I would be responded to within 48 hours, it is now 5 days later and I have had NO response but you have the AUDACITY to send me a message advising that I have not deposited any money into the cheque account and you EXCEPT me to pay the service fee for an account I am not using!!</p>