CM
Chantelle M

1 reviews | Active since Apr 2013

27 Jan 2016, 12:12

NEW CLIENT AND ALREADY DISAPOINTED

I am a new client of FNB. They contacted me in December 2015 and offer me a gold cheque account. I haven't even had a chance to use my account and I already have problems with FNB.<br> I opened the account and they did not even give me a chance to get paid so that I am able to put money into the account before they put my account on hold. Received no notification about this, so I paid money from my one account into my new FNB account. Tried to swipe my card at Checkers and it was declined. When I came to work this morning I phoned FNB and they told me yes the money is reflecting but your card is on hold. Now I must go to my branch to activate my card again. I told the call centre agent that it is a huge problem. I am going to be without money now until Friday afternoon as that will be the only time I will be able to go to the bank. I can't leave my desk between 8am and 5pm at all. My kids must have money for school sports events tomorrow and guess what, they are going to go without money because mommy joined one of the worst banks ever!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jan 2016, 12:32
Official
Hello Chantelle81,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 856067.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)