New cheque card not delivered

My current cheque card expires on the 31st of January, and I have not yet been issued a new card. Last year the system said that a card had been ordered, which I have not yet received. The system now requires me to activate the missing card. On Thursday morning, 12/01, I contacted FNB Card Division via the chat app and spoke to Modise who investigated the matter and informed me that I would be contacted as to when the card would be delivered to the address that I had provided him. The address I provided him with my home address for delivery. On Sunday, 15/01, I once again contacted the bank via the chat app again as I still had not been contacted to arrange a delivery date and time and spoke to Lesego who informed me that my card had been delivered to 620 MYBRANCH. I asked her then to arrange for my card to be sent to my house from the branch as the card is supposed to be delivered to my residence. Lesego asked me to give her a few hours on Monday morning, which is today, for her to try to resolve the issue with Modise to see what he did but I still have not received any feedback. The arrangement was made for the card to be delivered to my house so I expect FNB to live up to its commitment. I have sent numerous emails to the bank to get a response that I will be contacted within 48 hours. Then 24 hours later I get an email informing me that my inquiry has been sent to another department and I will get feedback between 24 and 48 hours. Tomorrow it will be 7 days and I still do not have an answer. My card expires in 13 days. Please advise when my new card will be delivered and why I have not received my card and why such BAD SERVICE.