AT
Angela T

1 reviews | Active since Sept 2016

25 Oct 2018, 09:50

NEW CHEQUE ACCOUNT NOT ACTIVATED, INCOTACT NOT WORKING OR ONLINE BANKING ....FRUSTRATION!!!!!!!!!!!!!!!!!!!!!

Im trying to Activate my new cheque account with the card that was deliverd to me! it clearly states to activate the card online but that doesn't work. I went to an ATM to activate the card,but returns my card and says card not activated. I work long hours in a call centre and knock off late and don't have the time to go to a branch or call in, because when you do call in you are sent from pillar to post , airtime then cuts off, and no one bothers to call you back. I dont have time to go into the branch, hence I took the account over the phone and I don't know why my details were not updated to the correct details over the phone in the first place and don't know why my account hasn't been activated as yet , when my documents were collected yesterday. When I call in they tell me to go into the bank, WHY?? I have already sent all my fica documents and received my bank card with my PIN. I dont see what I need to go into the branch for?? PLEASE I JUST WANT MY CARD ACTIVATED SO AND MY DETAILS UPDATED SO I CAN TRANSACT, AND ACCESS ONLINE BANKING, CANT EVEN UPDATE OR CHANGE THAT EITHER BECAUSE THEY DIDNT UPDATE MY DETAISL CORRECTLY.

I NEED TO TRANSFER FUBDS INTO MY OTHER ACCOUNT BECAUSE I HAVE DEBIT ORDERS THAT NEED TO GO OFF .

PLEASE CALL ME , I JUST WANT MY ACCOUNT ACTIVATED WITH INTERNET BANKING, AND IN CONTACT,THATS ALL

PLEASE HELP , I WAS SO EXCITED ABOUT MOVING FROM NEDBANK TO FNB, BUT I FEEL LIKE I MADE A BIG MISTAKE.

TODAY IS PAY DAY AND I HAVE THINGS TO DO HLE....TJO

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2018, 10:31
Official

Good Day Miss A Tshisikhawe

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***