New Card - Still not ready

Good Day<br> <br> FNB Card Division called me to upgrade me and order a new card , I did. <br> <br> I called this morning to ask if the card is ready and where I can collect it , I went to the bank and the card was not there . <br> <br> The consultant had to call the Credit Card division and had to re order it?<br> <br> Why does it take over 4 weeks?<br> <br>