New card services

While ordering a new card, the call center mistakenly sent my card to the wrong branch. After inquiring why it was sent to the wrong branch and asking if they can send it to the correct branch, I was told the card had to be cancelled and re ordered. <br> <br> Please explain to me why a procedure such as this exists. I now have to take time off to collect my two cards at two different ends of Pretoria.