New Card Collection

<p>I received a SMS from FNB last week to collect my new cheque card (card expired end of May) from my branch which is the Brakpan branch.</p> <p> </p> <p>As lots of business owners you do not always have the time to go collect the card immediately, so this morning I went to collect my card only to find that there is no longer a card colletion queue in the FNB Brakpan after their renovations and I had to sit in the same queue as all the other clients waiting to open an account, applying for a loan ect. I decided I need my card as I am unable to withdraw any cash or do any swipes as the card is automatically cut off after the expired date.</p> <p> </p> <p>I was the 7th client in the queue and after 30 minutes only one clients were help and there I was still waiting. If it takes 30 minute to assist a client and I was now client number 6 in the queue I would have been still sitting there for a hour or more, wasting my time! </p> <p> </p> <p>After leaving the branch still without a new card, I phoned client service to complain only to find out that they care even less about client service than the branch.</p> <p> </p> <p>I told the guy that assisted me, that I refuse to sit in the same queue as all the other clients as card collection should take less time and that they will deliver my card on my time when I am available. Then I received the response that they have to withdraw the card from the branch and then deliver, this will take 5 - 7 working days (still leaving me without a card, still unable to withdraw cash or swipe) and this will cost me a fee.</p> <p> </p> <p>This is pathetic and a waste of your clients time and if this is the type of service received from your company I will kindly cancel my account and move to another bank.</p>