JK
Jolene K

1 reviews | Active since Feb 2017

02 Feb 2017, 08:49

New Card

<p>Good day ,</p> <p>On January the 21st 2017 i ordered a new credit card , i told them that they can deliver at my nearest branch which was Constantia Kloof , Roodepoort . On the 24th of Jan they phoned to confirm my address , and i gave them my work address so they can deliver there for me as this would make it much easier for me than having to go to the branch... Few days later they phoned me and told me that the card was delivered at the wrong address and that they will have to send it again which i assumed they did ? They told me that i would get the card Monday the 30th of January , latest Tuesday ... Its already the 2nd of Feb 2017 and i still dont have my new card... I then phoned the credit card devision to follow up , the Consultant who assisted me didnt seem very helpful and he put me on hold for i dont know how long that i eventually had to drop the phone... Isnt this rediculous ? I STILL DONT KNOW WHEN I WILL BE GETTING MY CARD !!! PATHETIC if you ask me.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2017, 09:43
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)