New Card

My card expired and i phoned to order a new one. I have been waiting for 2 months already and nothing is happening. I keep going into the bank and they keep telling me that i need to wait for an SMS to tell me that the card has arrived! I don't understand because a friend of mine ordered a new card card after me and received it within 3 days!! I am very upset because everytime i have to do cardless withdrawals and for every withdrawal there is a R11 fee - add it up? i am losing a lot of money due to fees that is out of my control!!!! How long do i still have to wait???