new business client disgusted

I have 2 accounts with Fnb and decided to open a business account a month ago. I was promptly assisted by an agent. She collected all my documents and within a day I received confirmation of my account being opened. I received my card within a week. I receive an sms stating I need to submit FICA documents (I already submitted it to the agent and received my card). A week later I get an email stating they need my I.D (already submitted 2 weeks ago). 2nd email I reply with my I.D copy that i gave the agent. 3rd email still requesting an I.D and I scan a clear colour copy and send on the 24/12/2018 @ 5.11pm. I receive an email on 27/12/2018 stating my account activation has been put on hold due to non submission of FICA documents. 4th email comes on 28/12/2018 stating that my I.D needs to be certified!!! The previous 3 emails say nothing about a certified copy. I am and fnb customer for 2 years. This bank is making an existing client for 2 years submit FICA time and again. Don't you have it on your system. Why are you making your clients lives so difficult? Why didnt the previous emails clearly state that you require a certified copy of the I.D??? Please resolve urgently.