New Business Bank Account Blunder

I opened a business account with FNB a few weeks ago. The process was smooth and quick and I was very impressed. However when my customers wanted to make payments in my account, they could not. I queried this on secured chat on my App and I was told my account has a block because I have not submitted my KYC documents to ***. I was not impressed by the lack of communication but anyway I got the documents and submitted them. A few days later, my account was still inactive. So I called their business account opening line and I was told I needed to complete a sole administrator form before they can activate and I ask that they send the form to me - this was 2 days ago. Today, I still haven't received the form, my bank account is still inactive and my business cannot pay salaries because we did not receive cash inflows from our customers. I called them today and I was put on hold for an hour and afterwards someone answered and quickly dropped the phone.

My business is about to crumble because of a bank and its employees who do not care at all! I'm so annoyed. It's difficult to also get a more caring alternative.