New business account still frozen after two weeks and hours of being put on hold

I am trying to open a bank account for my business. After numerous attempts at contacting the bank, I eventually managed to open an account about two weeks ago. The account shows up on my online banking, but is still frozen and unusable.

The consultant I spoke to when I opened the account said the account would be frozen for 48 hours. Two weeks later and the account is still frozen. The consultant said that I would be sent documents which I would need to sign and return. I have signed and returned all documents that were sent to me.

I have phoned the call centre: Call 1: Put on hold for 45 minutes. Consultant wold to me wait a few more days for documents to be sent. Call 2: Put on hold for 30 minutes. Consultant took my ID number then the call went silent except for a loud beep every few seconds. Call 3: Still holding after 20 minutes.

I attempted to use online chat: - I get a message saying that all consultants are busy - A consultant posts a message after some random amount of time (over an hour) - The web page automatically logs out between the time I post the message, and the time the consultant responds. - I don't see the response from the consultant unless I keep logging in - The chat automatically ends after 10 minutes because I wasn't online at the moment the consultant responded - The mobile app keeps logging out and prompts for my password each time i try log in again to check for chat messages. - Despite all this I managed to get a reply from a consultant, who referred me to the call centre.

I messaged my private banker from online banking. I have received no response or assistance in this regard from my private banker, despite paying over R500 a month for the service.