New Business Account processes made difficult.

Called the call centre over a month ago to request that the Pinelands branch in Cape Town call me to make an appointment to open a business account. I could not get an email address to engage with the Branch myself hence I was asked for my details. To date I have not received a call to set up the appointment. Impossible to engage with a business relationship manager. They want a business account to be set up telephonically. It seems FNB is not interested in small business