Hellopeter
Share Your Experience
JB
Jacques B

1 reviews | Active since Sept 2009

04 Apr 2018, 15:16

NEW BUSINESS ACCOUNT OPENING - EMPTY PROMISES

I have been trying to open an FNB business account since 23 March 2018. The first consultant I spoke to gave me the bank account number and made me feel this account would be open within 1 week.

I am getting daily e-mails with NEW requests for FICA documents. Every time I comply within hours of receiving the request. The next day there are more requirements. This feels like a never ending story and all the while we are losing business as we are unable to tender without the proof of bank account!

We are ready to move on to the next bank.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 15:34
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

JB
Jacques B's update04 Apr 2018, 15:49
Reviewer Update
FYI - we have been trying with ABSA since 15 February!! They have EVERYTHING they need but are unable to push this account through their admin department. I decided to try FNB as I have heard how dynamic the bank is compare to the others. I hope that FNB will be able to assist before the ABSA account is opened so that I can give ABSA a full go on hellopeter, twitter etc for the shocking service.
JB
Jacques B's update05 Apr 2018, 13:48
Reviewer Update
ALL SORTED OUT - EXCELLENT SERVICE FROM YOUR COMPLAINTS DEPARTMENT! THANK YOU!