ML
Michael L

1 reviews | Active since Feb 2015

29 Jul 2015, 12:45

NEW BUSINESS ACCOUNT NIGHTMARE !

FNB are giving us the run around ... FOR MONTHS!!!<br> <br> We have a significant amount of money and transactions going though our business accounts that we would like to transfer to FNB.<br> <br> After having to go personally to the bank and waste about 2 hours with the relevant documents to open our account, a week later they said that their representative did not scan the documents efficiently and they were too blurry for use.<br> <br> We were then asked to get the documents AGAIN but this time a courier will be collecting, none the less, new documents were needed and the relevant documents certified. (waste of my time to give FNB business)<br> <br> After repeatedly calling the call center, emails and a handful of false promises the account is now open.<br> BUT it is unable to be used since my colleagues do not have access, which is POINTLESS.<br> I specifically asked FNB to have this sorted for us, so many times that I have lost count.<br> <br> FNB promotes how easy it is to switch banks, they have really proved to me that this is FAR from the case.<br> <br> HOW MUCH LONGER UNTIL WE ARE ABLE TO TRANSFER LARGE SUMS OF MONEY TO FNB?<br> <br> OR perhaps this was a mistake to start with ... am I a Steve? <br> I'm sure other banks will be happy.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jul 2015, 13:47
Official
Hello Micchele1,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 730243.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)