SS
Simelweyinkosi S

1 reviews | Active since May 2014

09 Nov 2016, 09:25

New Business Account Frozen & Bad Service

<p>I opened up a business account less than two weeks back and provided all the FICA documents as requested and then thats why the account got activated. End of last week, the account was frozen without any communication from FNB....No email, Call or even an SMS. I went to the branch this past Monday at Southgate mall and resubmitted the FICA documents again. Yesterday, a day after i had submitted the FICA documents, i received an email requesting for FICA documents again for the 3rd time. This is a very big inconvenience as i have transactions to do and i have monies that i have to receive as well but now everything is on a stand still and it seems like i wont get help. I regret opening this business account at FNB. Can someone sort this out as i need to continue with business. This is bad service at its best.</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2016, 10:20
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

SS
Simelweyinkosi S's update09 Nov 2016, 14:30
Reviewer Update
Hi i received an sms saying i have to make a payment into my bank account from FNB. But how am i going to make a payment when all my money is stuck up with FNB in my acount??????? This does not make sense to me at all. Can you guys please do something.
SS
Simelweyinkosi S's update10 Nov 2016, 07:15
Reviewer Update

FNB ANY FEEDBACK????????????? You guys cant just be silent like this. Respond !

FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2016, 08:49
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)