1 reviews | Active since May 2014
New Business Account Frozen & Bad Service
<p>I opened up a business account less than two weeks back and provided all the FICA documents as requested and then thats why the account got activated. End of last week, the account was frozen without any communication from FNB....No email, Call or even an SMS. I went to the branch this past Monday at Southgate mall and resubmitted the FICA documents again. Yesterday, a day after i had submitted the FICA documents, i received an email requesting for FICA documents again for the 3rd time. This is a very big inconvenience as i have transactions to do and i have monies that i have to receive as well but now everything is on a stand still and it seems like i wont get help. I regret opening this business account at FNB. Can someone sort this out as i need to continue with business. This is bad service at its best.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
FNB ANY FEEDBACK????????????? You guys cant just be silent like this. Respond !
FNB ANY FEEDBACK????????????? You guys cant just be silent like this. Respond !
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
