New Business Account Creation Inefficiency

I have started my application for my new business account mid-August 2015. On the 4 September 2015 I confirmed with FNB Business banking that they have all the required documentation. The reply was my account will be active within the next 48 working hours. I phoned back on 9 September 2015 got the same reply next 48 working hours. I then phone back on the 11 September 2015 my account still not open. I then went on-line and logged a complaint. The individual phone me and said she needs more documentation I then resend everything again. I phone back on 15 September 2015. My account is still not open. I complain on Twitter and got a reply from RB Jacobs that it will be sorted. I phoned again on the 17 September 2015 account still not open. I then escalated it to the CEO complaints phone line and was told that I will receive feedback by 2pm. I have yet to receive any feedback or have an open business account. How do you start a business relationship like this?