New Business Account

We have opened a Business Account with FNB, Online, which was referred to FNB from CIPC. We completed all mandates and provided everything that was requested. We are 2 Directors of which one is a Foreign. We provided all copies of passports etc. They now want a Permit, this person was never in South Africa and therefor has no permit. I phoned and they phoned and explained. They always said that is fine and still I am getting emails requesting this permit. Now I got a sms stating that my account activation has been placed on hold. What now they do not respond to my emails??????????