New Business Account

It has been an extremely long and unpleasant process to open a business account. Manual documents were sent by FNB for signature, in a environment where everyone is using electronic documentation. Documents were signed and returned back to the bank with no acknowledgement of receipt or follow up. Payments were supposed to have been received into the account on 1st March 2021, this could not be done as the account was blocked for KYC verification. A phone call was made on 2nd March 2021 to enquire how long it would take and an undertaking was given by an FNB consultant that it was prioritised and would be finalised by end of day. Today being 3rd March 2021 we were advised that it would now take 1 – 3 business days to complete the verification process. This level of service and the turnaround times are disappointing to say the least.