New Business Accoubt

After we opened a new business registration and all has been done, account openened, Cipc registered I can still not access Cipc website nor do any transactions on the business account as after 2 weeks and numeroues calls to *** regarding the Cheque card we need. Phoned this morning and once again I was told there were no card booked after I phoned last week and one of the ladies promised she has put the request as urgent. So since opening of our business account we can not open our doors to the public as we can only apply for Merchant services once the account has been activated for online banking. My Id: ***, ref number: 1-JW1YKM. We need urgent assistance in this regard.