New bank card blocked

About 2 weeks ago, I went to an FNB branch at Mall at Carnival to get my card replaced as I had lost it. A new card was issued at a cost of R150. Later that day I tried using my new card and it was blocked and I couldn’t use it. The following day I went to Lakeside Mall to find out why my new card is blocked when I’ve never used it before. The consultant told me she can see the card is blocked, she does not know why. I then asked for a new card to be issued for me as this was clearly not a fault on my side. She said the only way she can issue a new card for me is if I pay another R150.

I don’t understand why I should pay to replace a brand new card which I didn’t even get to use when no one can tell me why it was blocked in the 1st place.

I have been without a bank card for almost 2 weeks now because the FNB is refusing to help me. This has been a huge inconvenience for me.

Can someone contact me and get this sorted for me please