1 reviews | Active since Nov 2014
New Bank Card
<p>I cancelled my old bank card on Sunday due to having lost it. So I on the same day. On monday I receive no contact from FNB regarding the matter. I then phoned in on Tuesday. Today I find out that DSV has had my bank card since yesterday ( 23 Nov ) but according to communication received from FNB to DSV they said my bank card must only be delivered tomorrow ( 25 Nov ). Meanwhile they could have delivered it already ? FNB how does that work ? I am extremely upset and highly disappointed. I spoke to Basetsana to please organise for today but instead a confirmation is sent for delivery for tomorrow ? but DSV has my bank card in their posession but they are not allowed to deliver it yet because FNB said to only deliver tomorrow. Is that how it works ? Deliver the bank card when FNB decides because it is not them sitting without a bank card at the moment so why would FNB care ? Ridiculous.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)