JS
J S

1 reviews | Active since Sept 2013

25 Aug 2017, 15:30

New At FNB WORST that PEEP bank made a mistake to move

i have my card for 3 weeks today.

1st thing they could not switch my debit order. they said they have tried 3 time took the day off because FNB did not keep their promise. i called the places 2 min and it was switched. 2nd thing i received my pay today and Guess what i cant swipe the card needs to be registers with visa. after on the phone for 1 and half and 6 times where they put me back to the automated response i gave up. i'm disappointing in the service and the way new clients cards is handle. once my card is working i'm moving away and i'm not even with you a month.

i would also would like to see the prove that they have tried switching my debit order and if not i would like that person to be held responsible and get assistance from a manager how to do so i had to call and find out they closed one of the debit order switching because they could not get hold of the people, and because i had to do it my self after i had to take leave . not so easy they promised. 23 people in my office switched with me and 2 days and they are sorted, why is mine delayed, i

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Aug 2017, 15:42
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

JS
J S's update28 Aug 2017, 09:06
Reviewer Update
Good day Daffnie Govender a lady Kate has called me. and im happy to say shes the only one that assisted and actualy tried and see what was going on. she has resolved my problem with the card, but after i called Monday and informed them i have done my own debit orders they can close it, Kate informed they have not done so.