New airtime contract
<p>I ordered a new airtime contract from FNB on 19 Dec 2016. It is now a month later the simcard has not been delivered. I sent an emial to complain last week Tues 10 Jan . I then got an sms that delivery will be on Friday 13 Jan last week. on Sun 22 Jan a text message came asking me to call the contact centre as they were unable to deliver as promised or the contract will be cancelled. When I called the agent told me story of my sim having been given to the wrong driver, one out of my area. I gave a different delivery address and was told delivery will be on Tues 17 Jan. Today still I dont have my sim. Maybe FNB should stick to banking, I am seriously annoyed with this appaling service.</p>
Good day Ms. philile-khumalo
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. philile-khumalo
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***