New Accounts & Cards Process No Show

New Accounts & Cards Process for 1 adult and 2 kids Opening a new account and cards at a branch was quite a complex process. Despite the process taking 2 hours to complete, which makes think I should have done it online. I thought going to the branch will facilitate my questions and be quicker. Wrong. Then despite saying we will pick up the 3 cards at the branch (embossed), it was sent for delivery. No SMS or call was received for a week. (what happened to 2 bus days?!) Back to the bank after 8 bus days, and they trace that it was sent for delivery by DSV. The messages on the app said cards was delivered, and then those messages mysteriously disappeared. We were advised at the 2nd visit to the bank, the courier (now takealot) will contact us same day. Received a call with 1 ring and never heard back. So 9 business days later still nothing. AND there is no card on my profile for the 2nd child. I would have thought FNB wanted new business, but at this rate I rather cancel.