New accounts

A few weeks ago I opened an FNB account and I was so happy to finally have an account with FNB, however I am seriously conserned about the level of service I received. The consultant was friendly and talkative but didn't explain anything to me. I have an account and I don't know whether it's a cheque or a savings account, I have an account and yet I don't know the fees what's worse is that the consultant was not bothered to register me for services such as sms updates and internet banking. I had to ask the Consultant about these products and he said he had registered me for everything. But I am so disappointed to realise I don't have any of these products active on my account, I have tried to activate them at one of the ATM's and I keep getting an error saying customer record not found. I have to now waste another trip to the branch which is what I wanted to avoid when I asked to be registered for all their services. Is this the level of service we can expect at all FNB branches? What is the point of opening an account and yet not knowing how the account works, I don't even know the fees!!! I am seriously disappointed