New account with ni account number and no debit card

I opened my business account online approximately a month ago.I was very excited because i went into their website and captured my details within seconds a consultant phoned me.I opened my account which was very quick.I received an email with a link to send my documents.I did that on the very same day.Few days after i was told that DSV will contact me to deliver my card.I waited for the call from DSV and i received it.I was told thay the delivery person was going to be in my house in 2days to come.I did not recieve a call from deliver person.Few days after i received a call from DSV i told them that i have never received a call nor my card.I even opted to go to the branch i did not to open my.account at the branch because of bad experience that i received.A week after i went to the branch to check for my card at the branch i was told that they have never recieved my card.I decided to leave it.Currently i dont have my card.I do not even know my account number.Nobody at the branch has ever contacted me as their new customer to find out why i have not activated the account.