1 reviews | Active since Mar 2016
New Account - Terrible Service
In October 2015 I moved my banking to FNB, this was the WORST move I have made!!! In December FNB removed over R4800 out of my account without approval, did not process a debit order correctly (placing me in a bad credit) After many times going up and down this was finally reversed and sorted out - so I thought. Now once again FNB feel they have the right to remove a substantial amount out of my account without any notice or warning! The reason this amount was removed was because the branch manager at the Karaglen branch assured me that he had corrected the debit order and everything was in place as per the arrangement. This was obviously not done.<br> Now on top of all this frustration, my account has been over drawn and I have NO money in this account.<br> To say I am upset is a huge understatement, I have gone into the bank and sat with the manager, I have called the Premier Call number and had no answer after holding on for over 45 minutes, and now having no money in my account, this is a disgrace and I have absolutely no confidence in the security of MY money in this bank!<br> After 24 hours I am still the one calling in and trying to find out what is happening.<br> How is FNB helping me??
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881926.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881926.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
