RP
Riashin P

1 reviews | Active since Jan 2010

03 Aug 2015, 09:51

New account still not opended - waiting 10 days

i have 2 business accounts with FNB and just recently opened two more, however i went through the online portal, all documents were sent through and FNB acknowledges all Documents were correct and recieved.<br> <br> its already 10 days later and the account is still not open. i have called 16 times and no one has helped me with this query. The businesses are already trading and yet my account is not yet uplifted from its hold. I have went to my branch and FNB business doesnt even help my Branchs manager with the query. Seems like FNB doesnt our business. of which it is fine , but then dont make me waste my time as i could have rather gone to another bank who would appreciate the two business i opened.<br> if this problem is not sorted out by end of business tomorrow, i will move all 4 business accounts of mine over to another bank- and DONT TAKE THAT THREAT LIKELY

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2015, 10:51
Official
Hello Ricky P,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to business banking who will provide you with feedback.

The reference number is 734578.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)