New Account Remains Blocked

On 9 March 2016 I phoned FNB to open an additional business bank account. This account is still not operational because they don't seem to possess the ability to capture the documents I repeatedly have to send to them. I have tried to sort this out at a branch twice but apparently it has to be done via the telephone. I have given them everything they have asked for multiple times and the account is still blocked. There is now also money stuck int the account. One never gets any feedback except a request every so often for a different combination of the documents that they want. If this is not sorted out soon I'm going to go to another bank and move my business and personal banking portfolios. This is absolutely pathetic service.