FP
Fiona P

1 reviews | Active since Jul 2014

03 Feb 2016, 13:52

New account opening issues round Part 2

It has been one week since I have made my first official complaint on Hello [URL Removed] Fnb has still not assisted us adequately enough to have our business account activated. We are no closer in our account being opened than what we were a week ago. 29 Dec 2015 - 03 Feb 2016, this is how long we have been in this process of opening an account with FNB.<br> <br> Everytime (since the first documented complaint) It was either a permit that needed to be verified or something else was missing. You know what FNB you suck! Your service sucks! Please change your slogan \ How can we help\" it clearly is not a slogan your banking institution is worthy of using. We have sought assistance from another bank. <br> <br> Due to your lack of customer care our new organisation has lost out on major funding I will be placing my story across all social media platforms to educate people on your slow and inefficient services to the public. 1 Customer leaving another 10 follows behind. "

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2016, 15:38
Official
Hello Fiona***75,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 861843.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2016, 15:38
Official
Hello Fiona***75,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 861843.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)