New account not yet finalized after opening it two weeks ago

I have app**** for cheque account at one of the fnb branches on the 8th July and I was provided with account number and I was told the card I will collect it once it has been fnalized. Today is the 19 July and I am still waiting for the card. I called them and I spent about 30 minutes on the phone trying to figure out the reason why this takes so long and I was told to hold on as they are still trying to find out. I ended up hanging up the phone as I spent my lunch time on the phone trying to resolve the matter. If I only knew this was going to take this long I don't think I would have opened an account with them. I think FNB as one of the big banks to take close to two weeks to finalize opening of an account, this is bad. They need serious competition. This is the beginning of my journey with them and I doubt if I will be a happy customer