New Account No Card For 3 Months, No communication, Takealot is also not responding.

New Account No Card For 3 Months

I am writing to express my frustration regarding the ongoing delay in receiving the business card for the account that was opened at the end of April. Despite four visits to the branch and more than ten phone calls, the business card has not yet been delivered. My specific frustrations are as follows: • Four visits to the branch without resolution. • Over ten phone calls without receiving the card. • Multiple calls to Takealot with no satisfactory outcome. • A case number provided on June 11th, with a promise that the team leader would resolve the issue within three days, yet no response has been received since. This ongoing delay is significantly impacting our business operations and undermining our confidence in FNB's services. I am requesting the following: 1. Immediate delivery of the business card with the urgency this matter deserves. 2. If immediate delivery is not possible, cancellation of the missing card and issuance of a new card at no cost to us as new clients. I urge you to address this matter promptly to restore our confidence in FNB’s services. I look forward to your prompt resolution of this issue.