New account gone wrong with fnb.

Never have i had too wait nearly 2 weeks for a bank account to be opened up, recieved the card last week did the verification, went to the atm to deposit cash and to my surprise the atm refused to take my cash cause the account was still not activated. phoned them yesterday they tell me to send them proof of address and a copy of my id which i did, they said it takes 24hrs, 25hrs later (today) i called them, they now telling me there are 2 profiles opened and one needs to be closed no i need to take proof of residence and and a copy of my id and go into the bank for them to assist me ***!!! i have dealt with smaller banks that have more brains and efficiency than fnb. Absolutely perthetic!!!