LG
Lynden G

1 reviews | Active since Oct 2012

22 Jul 2018, 18:45

New account blocked. no money for whole week.

dont know where to start, my husband has been banking with fnb for years with no problems at all, so he convinced me to also switch, right now i switched, card was delivered last month just before payday so couldnt switch my salary, so now switched my salary, friday my husband did a geo payment for me so we could buy things in the house, as i was in town all transactions declined, only to find out aft6er several tries and phoning fnb that the account is frozen, for who knows what reason, this is a few days before payday, i work in a lab i cannot get off work, now they tell me to go to the branch and just stand in a queue, FNB thanks for not even allowing to to the geo payment back so we could atleast have the money, thanks for not informing me that theres a problem. really, really furious with the choice i made of swithing, and ps. they already took account fees and the account was not used. think mi should really just withdraw all my money after payday and close agian. Thats if i can get to the bank and i hope of not standing for more than 1 hour in my lunchtime. Thanks FNB. i switched because of the easy simple banking now all of a sudden i have to go to the branch, but you were quick opening the account not in the branch

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jul 2018, 09:30
Official

Good Day Lynden,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***