NEW ACCOUNT APPLICATION BY SALES NOT CUSTOMER

NEW ONLINE APPLICATION UNIQUE NO: ***. I completed a CIPC new business registration and on the application they asked which bank I would prefer. I ticked FNB. FNB sales just went ahead and completed a APPOINTMENT OF INDEPENDENT AUTHORISED REPRESENTATIVE form Document Ref: BB_RES_CAR on the own accord. Not even a phone call to find out if we want the account with FNB, Did not send us the forms to complete and tell them what we want. They even send an ATM card before the account was officially signed and opened. This has now been ongoing since 25 July and we are getting nowhere it's so frustrating I went into the bank, needless to say they cant solve it either and as I cant get any senior management to attend to this its basically impossible to complain they just put the phone down if they don't want to hear any further. All our business is with FNB we don't want to move our accounts but if the service is not going to improve and our account sorted they leave us no options.