1 reviews | Active since Sept 2016

17 Nov 2016, 11:59

New account Application

<p>Last week Tuesday i visited the branch in Randburg to open a new account, I had provided all the necessary documentation and dealt with a lady by the name of Elizabeth Mokale a.k.a Bontle who told me it should take 2 working days, On the Friday of last week i received an email stating i haven’t supp**** all the necessary documentation, I tried fording all the info again but was unsuccessful, The fact that i came into the branch and was told i have everything and then to find out that none of it was utilised is uterly disrespectful , If you don’t want people opening account just tell them, But don’t waist people time</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 13:19
Official

Good Day Sir,

Thank you for taking my call earlier to acknowledge your posting on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)