RB
ROSALIND B

1 reviews | Active since Sept 2015

29 Sept 2015, 10:27

NEW ACCOUNT

I have been trying for the past 2 weeks to have a bank account opened for my business, and i am yet to receive a bank account number and to receive my bank cards. The reason i chose FNB was because of the \fast service"but i am very dissapointed with the service received thus far! I contacted the call centre this morning and i was told that the documentation could not be located!!! Everytime i phone there is a different excuse!!! I need to notify my clients of the banking details!!!<br> <br> My daughter emailed the documentation from her email address [Email Removed]<br> <br> If i dont get a response today i am taking my business elsewhere!!!!!"""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2015, 10:35
Official
Hello Rose1960,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 768323.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)