New account

<p>I have opened a new account with FNB Festivale mall on the 22 of June since then the lady said i must wait for sms so that i can collect the card within 3 working days.last week Thursday the 6th of July i went back to the branch to check if the card was deliverd to the branch,they said i must wait for an SMS.Today the 10 of July 2017 i called the FND contact Centre i was told to go back to the branch the lady that was assisting me did not order the card.</p> <p>Is this how FNB handle their customers and the matter is long overdue,can i get assistance i also send an email to the lady Dipuo Mashapa.</p>