New Account

Kindly provide adequate customer service training and product sales training to your staff.I was in a que at the promenade branch for more than an hour yesterday,took along my ID and proof of residence and was instructed that I would receive an sms with my new acc no.The consultant did not explain my options with regard to the account types on offer neither the cost.This morning I have received an sms advising that my KYC docs are invalid .After inquiring the call centre agent advised that the card issued was not linked to my profile and that the proof of residence was not uploaded.The new card would take 5-7 business days to be delivered should I make a telephonic application, which I refused.I am appalled at the disregard shown towards a potential client .I hope that client services would attend to the matter within this week.Lastly please invest in customer service training , as automation can never replace a first impression.