New account

In July I opened a youth account for my daughter online and to date the card/account is not active. I have sent proof of address, copy of my I.D, daughters birth certificate as well as the declaration 11 times since July. I have contacted the call centre more times than I can remember only to be told the issue is resolved. I have been sent from pillar to post since then and the account was activated last week. I have again called this morning only to be told the card has not been activated. I went into the branch who told me they cannot assist as the account was opened online. The person I spoke to this morning was meant to call be back after 12 today, I have not received any calls yet. I am quite irate at this point and I am now in the process of checking products at other banks in order to move my business elsewhere. The level of customer service is beyond pathetic. I cannot believe that a bank of your calibre provides service of this level.