New Account

I app**** for a new cheque account on line on the FNB site, and was called later by a lady to complete my application. I app**** for a Gold cheque account and a credit card. I was not happy with the monthly fee I was suppose to pay on the credit card, as I am currently with Standard Bank, where I do not pay any fees on my credit card. The lady after all she captured my information, informed me that because I have a diploma I qualify for a Platinum account and proceed with my application. After the call, she said I would have the platinum cheque account and the gold credit card, meaning my monthly fees would amount to R200-00 for both accounts. I went to Summerstrad FNB and spoke to Thando & Portia (07 Oct 2015 at 09:00&11:30) and both informed me that the package should be platinum cheque and credit card as the fees are a bundle and should be cheaper. Why would I move to FNB if Standard bank offers me a better deal. No one phoned me from sales since I have been at FNB Summerstrand. very unprofessional and FNB do not live by the promises they make on TV and radio. (SI***), (6RKE0VYZ, 6RKE0VYZ)