Never use FNB nav Car service - They dont know what they are doing in that department. You will pay double and still not have your disk with no answers to why

I wrote a review about FNB on the 30November complaining about my license disk and FNB service. I received the automated response from here on hello peter that the matter will be handled, It's the 19th of December today, I still don't have my license disk and no one from FNB has called me. I called numerous times after the review, still no one had answers for me. They keep on saying the matter is escalated. The reference they gave on my app is not correct from the couriers. The nav Car call center apparently cannot assist and the people who can assist me i cannot call them, they need to call me. Bridgitt Foundling who was assisting me is not calling me or responding to my emails, i have to send numerous emails before she responds and all she says is the matter is escalated, 2 weeks later the matter is still being escalated. It's really getting frustrating now i can't travel because I'm at risk of getting a fine.