1 reviews | Active since Dec 2017
Never use FNB card in petrol stations!!!
On the 01/01/2017 I made one single transaction with my FNB card at a petrol station. My account was debited twice for a sum equal to the single swipe. Since then the single card swipe is on hold but the money is not available. Nobody at FNB can explain why they have paid two transactions instead of one. Strange and very unsecured! Nobody at FNB has the decency to cancel the one swipe transaction I have made and return the funds to my account!
Hello fernandog
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello fernandog
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team