NEVER USE FNB!

I opened my business account with FNB and app**** for my merchant machine. Since day one I got very bad service. When I app**** for my merchant machine, which is a mobile POS, the merchant services app**** a fee of R10 500 for INSTALLATION. Mobile POS don't need installation.I went to FNB Gezina galleries, no one was able to help me, not even the branch manager! We had to return the next day because the person who is the business manager wasn't available. The next day when we returned, he wasn't available again, we had to wait for him to arrive. Eventually I got my machine after a while.

I than app**** with ABSA to get permission to swipe their fleet cards. ABSA approved my application within 2 hours. Withhout any struggles.

ABSA told me that FNB need to connect my merchant application number to my mobile POS. I did sent the proof of ABSA to FNB, FNB didn't reply and I didn't hear from them. I started to phone the merchant department to find out what's going on. I phoned one whole day, using almost R1000 airtime. NO SUCCESS. The people at the merchant services wasn't able to help me and didn't know what I was talking about. They even transferred my calls to GOVERNMENT WORKS, WESBANK ect...

I decided to go back to FNB Gezina Galleries branch seeking help. Upon my arrival, the lady wasn't very helpful and nor friendly. I asked her that I want to see the branch manager. She said NO BRANCH MANAGER WAS AVAILABLE and the BUSINESS MANAGER WAS NOT AVAILABLE!

The lady than asked me where is my business account card, I showed it to her and she grabbed it out of my hand, with a very big attitude she asked me: " did you phone the number on the back of this card?" I told her that I phoned more than 20 numbers because I was transferred the whole time because no one was able to help me. She thought that I **** to her, she wanted proof of all the numbers that I phoned. I showed her on my call history all the numbers that I phoned. She then went and phoned the business manager because he wasn't present. He told me to mail all the documents to him and that he will sort it out. UNSUCCESSFUL! nothing happened and no response!

Please take note.... All this time I wasn't able to do any of my work or to help any of my clients, because I'm not able to accept payment. By this time I already lost 9 customers. I decided to log a complaint, complaint services phoned me after 2 day's. They said they will start investigating my complaint. I received a mail from FNB that everything is linked and started to book my clients. A consultant phoned me to link my merchant acc number. I told him that I did already received the mail that confirmed my acc was linked. At this stage I was totally confused. He told me he just want to make sure everything is right and it will take 4 hours, I told him I booked work for the day because my business is losing alot of income and I can't wait any longer and because I received the mail.

On 7 SEPTEMBER 2021, I went to my client, done the job and the client swiped his fleet card. I did my manual banking on my machine.

I phoned the merchant department to find out how long it will take for my money to reflect in my business acc. They told me 2 working day's. On 10 SEPTEMBER still no money reflecting in my acc. I phoned ABSA, the lady told me that on ABSA side the transaction is approved but it's NOT BANKED from FNB side!

AGAIN!!!..... I phoned merchant services, again almost R1000 of airtime, merchant service told me to mail the proof of the transaction and they will have a look at it.

Today, 11 SEPTEMBER, 4 day's later and still NO PAYMENT RECEIVED!

On 11 SEPTEMBER I received a mail from FNB acknowledging MISSING TRANSACTIONS and will resolve it in 7 - 10 WORKING DAY'S! ANOTHER 7 - 10 DAY'S!

I STRONGLY DO NOT RECOMMEND FNB BANK! YOU DON'T GET HELP FROM THEM AND ARE TREATED LIKE GARBAGE! THEIR STAFF IS MOST DEFINITELY *********** AND CAN'T DELIVER SERVICE AND LACK IN KNOWLEDGE, that is what caused all this delay.

FNB CAUSED MY BUSINESS TO LOOSE INCOME! AND ACKNOWLEDGE MISSING TRANSACTIONS! I will most definitely take my case further with the ombudsman aswell.