Never "upgrade" to Premier Banking

<p>Premier Banking has to be the worst banking proposition and the most useless to use or communicate with. Three weeks to deliver a card, unanswered emails. I decided to downgrade back to Gold status and this has either been met with a wall of incompetence or deliberate hindrance to bludgeon me into submission. After being mishandled from one *********** to the next, I eventually ended up at the Premier Complaints Resolution Centre with case no ********** , They are proving t be more *********** than the rest. It looks like the only way to resolve this is move to another bank.</p> <p> </p> <p>The above was two months ago, still trying to get it resolved, Premier Resolution Centre is useless. After agreeing to refund my additional fees, they credited them to the now closed Premier Account and are in effect frozen. Sort of a two fingered salute to a assertive customer. There is just so much power politics between card division,Premier, eBucks departments that nobody there can get anything resolved</p>